Privacy Policy
Effective Date: September 16, 2025
At Lucentra RCM, your privacy is our top priority. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using our website or sharing your information with us, you agree to the practices described below.
Information We Collect
• Name, Email address, Phone number
• Practice/Organization name, Location (City/State)
• Practice size or related details
• Attachments or messages you send us
• Browser type, operating system, pages visited, date/time, IP address
We do not collect or store sensitive data such as race, religion, genetic or biometric details.
How We Use Your Information
• Provide our services and respond to your inquiries
• Improve our website and client experience
• Communicate with you about updates, services, or offers (if you opt in)
• Detect and prevent fraudulent or unauthorized activities
• Ensure compliance with legal and regulatory requirements
We do not sell, rent, or share your personal information (including phone numbers) with third parties for marketing or lead generation purposes.
HIPAA Compliance
• We safeguard Protected Health Information (PHI) and Electronic Protected Health Information (ePHI).
• PHI is shared only with authorized parties under a valid Business Associate Agreement (BAA).
• Disclosures are made only with patient consent where required.
• We follow all federal and state laws for storing and protecting medical data.
Cookies & Tracking
• Improve website performance and user experience
• Track pages visited and navigation patterns
• Monitor website traffic and fix performance issues
You may disable cookies anytime in your browser settings. Log file data (IP, browser, time of visit) is used only for analytics and improvements.
Data Security
• 24/7 monitoring and advanced firewalls
• Intrusion detection systems
• SSL encryption to protect data during transmission
We take strong measures to keep your data safe, though no online system can be guaranteed 100% secure.
Terms of Use
• You will provide accurate information when contacting us.
• We may use your information to improve services, send updates, or introduce new features.
• We may contact you directly for service-related communication.
• Unauthorized or fraudulent use of our website is prohibited.
Legal Disclosures
Lucentra RCM may disclose information if required by law, regulation, or legal process, or to protect our rights and the safety of our clients. We also reserve the right to update this Privacy Policy if legal standards change.
Changes to This Policy
We may revise this Privacy Policy at any time. Any updates will be posted here with a new “Effective Date.”
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us:
Have any question?
(888) 987-0332
(727) 591-1005
Write email
info@lucentrarcm.com
Your trusted partner in smarter healthcare billing. Delivering accuracy, speed, and peace of mind every claim, every time.
Contact Info
(888) 987-0332
(727) 591-1005
info@lucentrarcm.com
7901 4th St N # 10102 St. Petersburg, FL 33702
© 2025 All rights reserved.
